The Leisure Store Inc. will make our best efforts,
for aspects within our control, to ensure that your
order is delivered in a timely fashion. Your purchase
will be shipped either by a major common freight
carrier or by a major courier, depending on the
item you have ordered. Couriers have certain package
weight and dimension limitations. Normally, when
these are exceeded your order will be shipped by
common freight carrier.
When you place your order we will advise you
of the estimated delivery time based on the manufacturer's
normal lead time. However, we are unable to guarantee
delivery times due to factors which are not within
our control. To save time, the product you purchase
will be shipped to you directly from the manufacturer's
warehouse.
We will advise you as soon as we know that your
order has left the manufacturer's premises and
give you a tracking number (Pro Bill number) for
your shipment.
We have provided all the required shipping information
to the customs broker (if your order is cross
border) and the transportation company and look
to them to move your purchase quickly and efficiently.
These are the Customer's responsibilities with
respect to the receipt of your purchase:
1. ARRANGEMENTS FOR RECEIPT OF YOUR PURCHASE:
When your purchase is shipped by common freight
carrier, they will call you first to make arrangements
for delivery. The shipping costs do not include
the freight company storing your goods; so they
will expect to be able to deliver them the same
or the next day. Be certain to get their contact
information (name and phone number) should you
have any questions for them before your purchase
arrives. If for example they are late, you may
call them directly enquiring about your shipment.
If your purchase is shipped by courier, you will
not likely receive a call first. Upon arrival,
if you are not in they will, normally, leave you
an "attempted delivery notice" with
a contact phone number. You should contact the
courier not The Leisure Store regarding arrangements
for another delivery. Common freight carriers
and common couriers do not deliver on Saturday
or Sunday.
2. UNLOADING OF THE COMMON CARRIER FREIGHT
TRUCK:
Most common carriers provide one person with the
truck. It is your responsibility to unload the
goods and carry them to your designated location.
It is recommended that at least two people be
available to help unload the shipment. If you
are ordering a Screen Room, Patio Room, sunroom
or Patio Enclosure each component could be in
excess of 100 pounds, but light enough for two
people of normal strength to carry. If your shipment
is in a large crate, it can be disassembled quickly
with a screwdriver, snipe and hammer and in that
way give you access to smaller packages. The carrier
is not responsible for delivering your purchase
any closer than your driveway, assuming that it
is accessible by the freight truck. Goods will
be packaged in a carton, with cardboard or wood
protection or on a skid to prevent damage during
shipping. It is not the courier or freight company's
responsibility to take back or dispose of any
of the packaging.
3. INSPECTION OF YOUR PURCHASE ON RECEIPT
IS VERY IMPORTANT:
Whether a courier or freight company make the
delivery, they will ask you to sign a document
indicating that you have received your purchase.
It is implied the goods are in good condition
if you do not indicate that there is any damage
to the goods when you sign the document. Therefore,
inspection of the goods is extremely important
prior to your signing for the receipt. A reasonable
amount of time for unloading and inspection of
goods is given by all couriers and freight companies.
Most goods are received in good condition. However,
for your protection follow this process when receiving
your purchase:
| a. |
Count the number of pieces
or boxes delivered and compare it with
that marked on the driver's delivery document.
If there is a shortage write the number of
missing items or boxes on the both your copy
and the driver's copy of the delivery document
(bill of lading). |
| b. |
Check the delivery for damages.
Check the items for all signs of damage
such as boxes that are crushed, dented, torn,
opened, resealed, punctured, wet, stained,
or where they have ignored the "This
Side Up" printed on the box. Not all
types of shipping damage result in damage
to the exterior of the carton. While the driver
is there, you should open all boxes and examine
all the sides of your purchase for scratches,
penetration or pressure damages. Any exterior
damage as mentioned above should result in
a more in depth inspection of the goods. |
| c. |
Any damages found whether it
is to the exterior (box) or interior (goods)
must be noted on your copy and the driver's
copy of the delivery document before you sign
it. Keep a copy of the document with the notations
for yourself and ensure that the driver's
copy has the notations on it as well. |
| d. |
The shipping company has the
right to inspect parts, which were damaged
in shipping and result in a damage claim.
So please retain these parts for their inspection. |
| e. |
Do not refuse delivery for
minor damage. For minor damages, it would
be simpler for the damaged parts to be replaced
rather than reject the entire shipment. Please
consult with us while the driver is there,
if possible, prior to making this decision.
In any case please contact us and we will
make arrangements to replace damaged parts. |
| f. |
If the goods are severely
damaged you may wish to refuse the shipment.
In this case, contact us while the common
carrier is still there so that we can assist
you with this decision. In the case of rejection
of the order due to damage in shipping, we
will make arrangements for a replacement shipment
to be sent out to you, however, this may take
a couple of weeks. |
| g. |
CONTACT US IF YOU HAVE A
SHIPPING PROBLEM. |
COMMON CARRIERS DO NOT ACCEPT CLAIMS FOR SHIPPING
DAMAGE FOUND AFTER YOU HAVE SIGNED THAT THE GOODS
WERE RECEIVED IN GOOD ORDER. UNFORTUNATELY THESE
WILL BECOME YOUR RESPONSIBILITY.
PLEASE DO CARRY OUT THE INSPECTION!
OUR PRICES EXCEPT FOR SPECIAL SALE ITEMS INCLUDE DELIVERY AND HANDLING FOR SHIPMENTS TO CONTINENTAL U.S. OR CANADA WHERE REGULAR SHIPPING SERVICE IS PROVIDED BY MAJOR COMMON CARRIERS. PLEASE DO NOT PAY THE SHIPPER. YOUR PURCHASE
HAS BEEN FULLY PREPAID INCLUDING ALL SHIPPING
AND HANDLING. IF THE SHIPPER ATTEMPTS TO COLLECT
FROM YOU PLEASE CALL US IMMEDIATELY AND WE WILL
ASSIST.
Effective Date: March 1, 2006
Shipping
